Client Case Studies - CRM

A leading property development and management firm, with nearly $1 Billion in
owned and managed assets, engaged QBT to review its current business infrastructure
and practices. Based on our investigations over one month, we identified and
presented the following issues to the Executive:

  • Lack of knowledge management and capturing of Intellectual Property
  • Absence of procedural standards for core business processes
  • Inefficient communication between departments
  • Difficulty in finding accurate information quickly
  • Disparate software applications, resulting in multiple entry points and lack of reporting functionality

Based on our findings the firm engaged QBT to assist them in addressing these
key issues. The firm benefited with over $2 million in yearly cost savings
from implementing QBT recommendations. We continue to work with this client
to achieve additional business benefits.